Frequently asked questions

What does the abbreviation NFC mean?
N = Near F = Field C = Communication

NFC UnTouch Tags Tags

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What is NFC?
Near Field Communication (NFC for short) is a standard for the transmission of data by radio over short distances. The transmission takes place in the HF (13.56 MHz). This standard describes a wireless communication technique that allows connection between an NFC-enabled device (e.g., UnTouch Phone) and an NFC tag (NFC memory). In practice, the device and the tag must be next to each other.

NFC UnTouch Tags Tags

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What are NFC tags?
An NFC tag is a plastic sheath, with a tiny chip that is usually embedded in the middle of an antenna (thin trace in the form of a flat coil). NFC tags are extremely durable depending on the material. The integrated chip contains a read-write memory. The data transfer rate is a maximum of 424 KBits/s

NFC Tags UnTouch Tags

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Can the NFC tags also be used on metallic surfaces?
The tags offered are provided with a special anti-metal coating and can therefore be easily read on metallic surfaces.

Befestigung NFC Tag Tags Metall Oberfläche

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How do NFC phones/smartphones work?
NFC enabled smartphones and cell phones have an active NFC transmitter. This active NFC transmitter generates an electromagnetic field. If an NFC tag arrives in this field, the chip is activated via the antenna and sends its information to the mobile phone / smartphone. The mobile / smartphone contains two components to the NFC chipset and the NFC antenna. The NFC chipset provides the smartphone with NFC capability via an interface. For NFC to be used, an additional antenna is needed. The antenna should be placed so that it is as close as possible to the NFC tag. The antenna is either integrated in the housing cover or in the battery.

NFC Handy Smartphone UnTouch Phone

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Do all phones have an NFC feature?
No, only devices equipped with an active NFC transmitter. You can see this from the manual of your smartphone.

NFC Smartphone

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Can I use my own smartphone with UnTouch?
Your own smartphone can be unlocked using the voucher for the use of UnTouch, which can be purchased via our shop. Prerequisite is an existing NFC function and Android from version 4.4 or iOS 11 and newer. Tablets can be used to work with UnTouch Web.

UnTouch Phone own smartphone smartphone tablet

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Can I use any tags with UnTouch?
No, the tool and person tags are specially registered for use with your UnTouch system. Other tags are not allowed for use.

UnTouch Tags tags NFC tags

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Why can't I capture the tags?
Make sure your smartphone's NFC feature is turned on. Depending on the device used, the antenna area is placed differently (on iPhones, for example, at the top edge). If necessary, reduce the distance between the smartphone and its antenna area over the tag to less than 1 cm.

UnTouch Tags tags NFC

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Where can I order smartphones and tags?
If you need more UnTouch Phones or UnTouch Tags, you can reorder them in our shop. They will be registered for shipping before shipment and will be available immediately.

smartphone order tags NFC tags Untouch Tags UnTouch Phone

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Do I get regular updates for my UnTouch system?
Yes, the UnTouch Web license already includes future updates and developments for the management interface and the UnTouch App.

updates UnTouch Web update UnTouch App update update App

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Is there a more robust UnTouch Phone for the construction site?
Yes, the UnTouch Phone Outdoor features a 4.7 inch large format touch screen and is waterproof, dustproof and shockproof to IP68. It can be ordered additionally in the shop and is registered by us directly for your UnTouch system.

phone UnTouch Phone UnTouch Phone robust smartphone

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Can I also retrieve information about tools and machines at the construction site?
If a SIM card with an internet connection is inserted, you can use the UnTouch App to request information about borrowers and reservations of a tool.

internet UnTouch App UnTouch Web requests information

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Are the current locations of my machines displayed?
The UnTouch tool tags do not provide a GPS location feature. Nevertheless, you can inform yourself about the locations via the map function of UnTouch. The locations specified in the tool output and the geocoordinates of the tool scan are used. If there are several tools in one place, they are put together in a list in one location.

location GPS localisation map

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I have additional requirements and ideas about UnTouch. Can these be implemented?
For the further development of UnTouch we are in regular contact with users and associations. If you have individual requirements, please ask us after the implementation. Good ideas are always welcome! Contact

additional requirements extensions

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Can I get an offer as submission to my management?
We will gladly prepare an individual, written offer for the desired UnTouch system. Please use our form or send us an e-mail to: info@untouch.de

offer submission

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Die Anzahl der im Starterpaket enthaltenen Personen- oder Maschinentags ist nicht ausreichend. Ist eine Erweiterung möglich?
Sie können problemlos direkt weitere Tags und Smartphones zusätzlich oder auch nachträglich bestellen. Nutzen Sie dazu unseren Shop, die zusätzlichen UnTouch Tags werden entsprechend auf Ihr persönliches UnTouch System registriert.

Nachschub Shop Bestellung weitere Tags

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How can I test UnTouch?
To test UnTouch, we recommend the UnTouch Demo Pack. With him you have the opportunity to test UnTouch for four weeks. You can choose between a variant with UnTouch Phone and a variant with Smartphone Voucher for unlocking your own smartphone as UnTouch Phone. You can also try out the functions of UnTouch Web for free with our demo application.

UnTouch test testing test phase demo demo package

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Are trainings offered on UnTouch?
We provide training via webinar as well as in presence meetings. Visit the point UnTouch Training on our website.

training seminar webinar getting to know each other

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