Frequently asked questions

What does the abbreviation NFC mean?

NFC, UnTouch Tags, Tags

NFC stands for Near Field Communication.

What is NFC?

NFC, UnTouch Tags, Tags

Near Field Communication (NFC for short) is a standard for transmitting data by radio over short distances. The transmission takes place in HF (13.56 MHz). This standard describes a wireless communication technology that enables a connection between an NFC-compatible device (e.g. UnTouch Phone) and an NFC tag, such as the UnTouch Tool and Person Tags. In practice, the device and tag must be close to one another.

What are NFC tags?

NFC, Tags, UnTouch Tags

An NFC tag is a tiny chip, often encased in plastic, which is usually embedded in the center of an antenna (thin conductor track in the form of a flat coil). Depending on the material, NFC tags are extremely durable. The integrated chip contains a read-write memory with a maximum data transfer rate of 424 KBits/s.

Can the NFC tags also be used on metallic surfaces?

Befestigung, NFC Tag, Tags, Metall, Oberfläche

Almost all of the NFC tags we offer are provided with a special anti-metal coating and can therefore also be read on metallic surfaces without any problems. You can see whether there is an anti-metal coating in the respective product detail pages in the shop.

to the UnTouch Tool Tags

How does NFC work on smartphones?

NFC Handy, Smartphone, UnTouch Phone

NFC-capable smartphones, such as our UnTouch Phones, have an active NFC transmitter and an antenna that is either integrated in the housing cover or in the battery. This active NFC transmitter creates an electromagnetic field. If an NFC tag comes into this field, the NFC tag is activated via the NFC antenna and sends its information to the smartphone.

Do all smartphones have an NFC feature?

NFC, Smartphone

NFC is already standard on many smartphones. You can see from the functional description whether your smartphone

Can I use my own smartphone with UnTouch?

UnTouch Phone, own smartphone, smartphone, tablet

Your own smartphone can be activated for the use of UnTouch with the voucher purchasable in our shop. An existing NFC function and Android version 7 or iOS 11 with iPhoneX and newer are required. Tablets can be used to work with UnTouch Web.

to the UnTouch Smartphone Voucher

Can I use any NFC tags with UnTouch?

UnTouch Tags, tags, NFC tags

No, the UnTouch Tool and Person Tags are only registered for use with your UnTouch system. Accordingly other NFC tags are not being recognized.

Why can't I scan the UnTouch Tags?

UnTouch Tags, tags, NFC

Make sure your smartphone's NFC feature is turned on. Depending on the device used, the antenna area is placed differently (on iPhones, for example, at the top edge). If necessary, reduce the distance between the smartphone and its antenna area to the UnTouch Tag to less than 1 cm.

Where can I order UnTouch Phones and Tags?

smartphone, order, tags, NFC tags, Untouch Tags, UnTouch Phone

If you need more UnTouch Phones and Tags, you can reorder them in our shop. Before being shipped they are registered for your system and are immediately available.

to the UnTouch Shop

Do I get regular updates for my UnTouch system?

updates, UnTouch Web update, UnTouch App update, update App

Yes, future updates and developments of the management interface and UnTouch App are already included in the UnTouch Web license.

Is there a more robust UnTouch Phone for the construction site?

phone, UnTouch Phone, UnTouch Phone, robust, smartphone

Yes, the UnTouch Phone Outdoor has a large 5000 mAH battery, can be operated with gloves and is waterproof, dustproof and shockproof according to IP69. It can also be ordered in the UnTouch Shop and will be registered by us directly for your UnTouch system.

to the UnTouch Phone Outdoor

Can I also access information about my tools and machines on the construction site?

internet, UnTouch App, UnTouch Web, requests, information

If a SIM card with internet connection is inserted, you can use the UnTouch app to query information such as the borrower, upcoming maintenance and reservations of a tool.

Are the current locations of my machines being displayed when using the UnTouch Tool Tags?

location, GPS, localisation, map

The UnTouch Tool Tags do not have a GPS location function, as the permanent tracking of tools via GPS requires the use of SIM cards and larger battery-operated tag modules. Since this means a high cost and maintenance effort, we have developed an indirect location determination. For this purpose, the locations and the geographic coordinates of the UnTouch Phone specified when the tool is issued are used when the UnTouch Tool Tag is recorded and then output on a map in UnTouch Web. If there are several tools in one place, they are put together in list form to form one location.

learn more about the map in UnTouch Web

I have additional requirements and ideas about UnTouch. Can these be implemented?

additional requirements, extensions

We are in regular contact with users and associations to further develop UnTouch. The establishment of individual interfaces to other databases and software solutions as well as additional functions on customer request is possible through our "Industry and Administration" version. Good ideas are always welcome!

learn more about the UnTouch executions

Can I receive an offer to present to the management?

offer, submission

We will gladly prepare an individual, written offer for the desired UnTouch system. Please use our inquiry form or send us an e-mail to:

to the inquiry form

The number of UnTouch Tags and Phones contained in the Starter Package is not sufficient. Is it possible to expand?

Nachschub, Shop, Bestellung, weitere Tags

You can easily order additional UnTouch Tags, Smartphones and Vouchers directly with your first order. It may also make sense to start directly with the larger UnTouch Inventory Package. The expansion is also possible at a later date by placing a follow-up order in the shop. The additional UnTouch Tags are accordingly registered free of charge on your personal UnTouch system. To assign the system we use your order data from the shop.

to the UnTouch Shop

How can I test UnTouch?

UnTouch test, testing, test phase, demo, demo package

We recommend the UnTouch Demo Package to test UnTouch. With it you have the opportunity to fully test UnTouch for four weeks. To do this, activate your own smartphone with the UnTouch Smartphone Voucher to use the UnTouch App. You can also try out the functions of UnTouch Web free of charge in our demo application without placing an order.

to the UnTouch Demo Package  To the UnTouch Demo

Are trainings offered on UnTouch?

training, seminar, webinar, getting to know each other

We provide training via webinar as well as in presence meetings. Visit the point UnTouch Training on our website.

to UnTouch Training